Tuesday, June 4th, 2013 at
Throughout my business career I’ve learned the importance of customer service, It was because of our customer service that we maintained our client base even while others were losing theirs. This was in a cutthroat business where companies discounted heavily to gain the business. Because our customers were happy with the customer service we provided they stuck by us even when they received a better offer by our competitors.
The company I work now knows how important customer service is and has therefore installed a policy to ensure they get the best customer service possible. When a customer approaches a staff member to ask where a product is located we’re to take them there engaging them in conversation as we do. We’re then to ask them if there is anything else we can do for them. When a product isn’t available all staff members have the authority to give them an alternative for the same price or company brand for free. Just goes to show how important customer service is to them.
It’s easy to give great customer service in the real world, a friendly smile, friendly banter and looking after their needs. The question is how to do this online? Read the rest of this entry