Being Successful Is All About Customer Service

Customer service has always been important but never so important as it is today. The reason for this is the Internet as online business is definitely giving the bricks and mortar business a run for their money. Sure many of them can offer their products online but the one thing where they can really excel is in offering their customers the personal one on one service. The company that I work for has recently implemented a set of rules that all the staff have to abide by. The reason for these rules is to give our customers the best ever shopping experience when coming to our store.

Some of the stuff they want as to do is a bit hard to swallow for some because it goes against what they are used to but even though this may be the case everyone is pulling together to make sure that our customers come first. So, what are some of the things that are expected of us? I’m so glad that you asked.  :thumbup_ee:

Earning The Customer’s Trust

 


What would be the first thing that is required of you when returning a product? The obvious answer is proof of purchase but that is no longer required in our store. In fact, it’s been

Earn Your customer’s trust and loyalty

drummed into us that asking the customer for proof of purchase merely shows a luck of trust. So, if the customer comes to us complaining about some cream that is off we’re not to ask for a receipt at all. Instead we’re to apologise to them and ask them what we can do to make up for their misfortune. This can be anything from replacing the product, refunding the money to giving then a cooked chook in case the off cream spoiled their dinner.

 Providing Exceptional Service

 


The customer is deserving of the best service possible and it is up to us as employees to provide it. Read the rest of this entry
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A Review Of The BackupBuddy Plugin

There are a lot of bloggers out there who have written a post about their ten most essential WordPress plugins, or something along those lines, and I can assure you that almost every one of them would have included in that list a backup plugin. I’m also pretty sure that the plugin most of them would recommend is Austin Matzko’s WordPress Database Backup. Heck, that was always my plugin of choice until something went wrong with one of my blogs and I had to restore my last backup :hairout_tb:

Yep, the biggest flaw in that plugin is there is no restore function. I always thought that because I had that plugin everything was sweet until I needed to restore that blog. Sure the plugin saved my butt as it at least gave me a database to restore but it took me a lot of Googling and a bit of stressful manipulation of phpMyAdmin before I got it to work. The whole time I was afraid I would do something wrong that would end up destroying it instead of fixing it.

Enter The BackUp Buddy WordPress Plugin

While I have no doubt that I would be able to do it all again if necessary I would rather not put up with all that aggravation which is why I purchased BackupBuddy the complete WP backup, restore and migration plugin.

Backup WordPress EasilyThe beauty about this plugin is that you can do a backup of your entire blog which includes your widgets, themes, plugins, and SQL database. Read the rest of this entry

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Fridays Funnies #3 Larry Griswold And A Teachers Woes

G’day peeps, man that week went quickly didn’t it. Even though I have to work tomorrow I still love Fridays because I know I only have one more day to go, oh, and I get to share a bit more humor with you :tongue_laugh_ee:

I found this next joke to be quite funny and even though I haven’t seen it before I suspect that someone has manipulated the last line to reflect what they thought us poor Aussies were in for when Julia Gillard became Australia’s Prime Minister, after virtually knifing Kevin Rudd in the back. I say that because it obviously takes place in an American classroom and so that last line probably referred to something that happened in the States.

The Little Smart Foreign Exchange Student

The teacher said, “Let’s begin by reviewing some American history.

Who said ‘Give me Liberty, or give me Death’?”

She saw a sea of blank faces, except for Little Hodiaki  a bright foreign exchange student from Japan, who had his hand up: ‘Patrick Henry, 1775′, he said.

‘Very good!’

Who said, ‘Government of the People, by the People, for the People, shall not perish from the Earth?’

Again, no response except from Little Hodiaki, ‘Abraham Lincoln, 1863′.

‘Excellent!’, said the teacher continuing, ‘let’s try one a bit more difficult…’

Who said, ‘Ask not what your country can do for you, but what you can do for your country?’

Once again, Hodiaki’s was the only hand in the air and he said:

‘John F. Kennedy, 1961′.

The teacher snapped at the class, ‘Class, you should be ashamed of yourselves, Little Hodiaki isn’t from this country and he knows more about our history than you do.’

She heard a loud whisper:  ‘F . . k the Japs,’

‘Who said that? I want to know right now!’ she angrily demanded. Read the rest of this entry

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