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In Defence Of A Bloggers Right To Review A Product

Ever since my famous post Why I No Longer Link To The Likes Of ProBlogger And John Chow, I haven’t had all that much to do with the so called ‘A Listers’, but unfortunately I was brought face to face with one of them who, like Darth Vader, seems to have joined the dark side.

I was reading Lis Sowerbutt’s a review of Brian Clark’s Scribe SEO, and for those of you who know Lis you know she is a no nonsense blogger. She doesn’t hold back when she has an opinion and this review was no different. She was up front and told it just as she saw it.

Unfortunately Brian Clark, the author of the plugin, that you have to pay through the nose for, took umbrage at Lis’s review and rather than being diplomatic about it and discussing the issues that Lis, his customer, had with the plugin in the hope of getting them resolved, he went straight for the jugular. He ended his first comment to Lis by saying;

Also, I read your meta description of this post, and it says the opposite of your on-page conclusion regarding “scam.” I’d advise you change that, or our next conversation will be about libel.

This was in reference to her meta description, which can be read at the top of the browser, that stated ‘Scribe SEO – Review Of Scribe SEO – is it a scam?‘ Notice she didn’t say it was a scam, she was merely asking the question, and she was obviously targeting certain keywords. Anyway, I found this article listing the top 10 definitions of libel and as far as I could tell Lis’s post  doesn’t fit any of them, not by a long shot.

Brian’s left several comments in that post and the bulk of them says little for his character. But this post is not an attack at Brian at all. I wanted people to see how his reaction to a bad review has caused him more harm than good.

I’ve been involved in the retail industry for some 35 years and no matter what part I played in it, whether as a salesman or as a business owner, the one consistent thing I’ve learned is that the customer is always right. There has been many a time when I’ve known them to be 100% in the wrong but I’ve never made a point of it. I would try to point them in the right direction, but if they insisted I let them have their way. They are the customer and they’re the ones that butter my bread.

I was taught right at the beginning that if you gave a customer a good experience they may tell one or two others about it, but you give them a bad experience and they would make sure the whole world knew about it. Brian’s actions in the comment section of that post was about as bad as it could get. More than once he called Lis a liar when she did nothing but give her honest opinion.

Heaven forbid it had anything to do with the shortcomings of the plugin itself. Heck, he even went so far as to say;

SEO experts like Rae Hoffman, Michael Gray and Stephan Spencer have reviewed the Scribe technology, and they give a thumbs up. Much more credible sources than you given the topic.

as if throwing around the names of some bigwigs would lend credence to his argument. I reckon his biggest failing is that he doesn’t recognize hie own customer base. The plugin isn’t aimed at the SEO experts who know what they’re doing, it’s aimed at SEO newbies who have no idea how it works and perhaps if they failed to get the settings right it would give a false result.

I know of many occasions when, as a hi-fi TV/ Video salesman I got more than one call from an irate customer who accused my of selling them some dodgy equipment. Rather than going off the deep end I paid them a personal visit and found that the fault was because they didn’t install it properly. Rather than berate them I showed them where the problem lay and assured them it was a common mistake, even though it wasn’t, and left behind a satisfied customer. You know, most of them turned out to be repeat customers who always asked for me and being as how commissions was a big part of my salary, that was a good thing.

Another thing I’ve learned about business is that a very important factor is PR and I’m not talking about Page Rank, I’m talking about Public Relations, and while Brian may know a lot about Page Rank, his actions in that post shows he knows stuff all about Public Relations.

I would like to make one last point and that is one about public perception. I discussed this in my post Perception Is Important To Your Blogging Career! As a person who has previously had no knowledge of Brian, my judgment of his character can only be made from the way he carried himself while commenting on Lis’s post. My perception of his character may be entirely wrong but that’s all I have to go on because that’s the only side he’s shown me. I can tell you one thing and that is because of this, possibly flawed, perception of his character, I would never purchase anything from this bloke.

I would really like to see what your feelings are in regards to the way he handled himself. Am I looking at this all wrong? Am I merely taking the honorable knights actions by defending a damsel in distress?

On the other hand, if you agree with me perhaps you’d like to spread the word by tweeting the post or by using one of the other social websites below. Either way I would really like to know what your thoughts are?

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Peter Pelliccia

I'm an Aussie blogger who loves to blog and share everything that I've learned on my blogging journey, including blogging tips and ways to blog for money. I am also trying to make my way on YouTube. You can follow my progress by subscribing to My Bonzer Channel.

This Post Has 73 Comments

  1. I just went through and read all the comments because I wanted to understand the whole series of events before commenting here. And I totally agree with your position. Brian responded like you would expect a primary school student too. While I had heard of Brian before, I had never really read enough of his stuff to judge his character, but man it really came through in his comments. You sometimes wonder how people like this become successful…
    .-= Tom@Market Samurai Discount´s last blog ..Market Samurai Tutorial =-.

    1. What is really surprising is that unlike in the real world where you may put your foot in your mouth without thinking, in the online world you have the time to stand back and analyze the situation before putting said foot in mouth. It appears he failed to do this on more than one occasion.
      .-= Sire´s last blog ..Membership Drive For Where Bloggers Meet =-.

    2. I have to say that I have always, and still believe that the “success” of many of the “A-list” bloggers lies in the “herd mentality” as a famous name seems to attract herds of wide eyed sheep that follow them just because of their so called fame, not everyone of them, but many of them really do not offer enough value to really be an A-lister in my eyes.

      It’s too bad, as many newbies who want to learn a certain skill, like online business, will miss the boat with many so called “A-listers.”
      .-= JR @ Internet Marketing ´s last blog ..Make Money Online for Free: How-To Build Money Sites Quickly With WordPress =-.

      1. I think there’s a lot of truth in what you say JR, and it’s the herd mentality that also net’s a lot of their income. I think though that that income is drying up some which is why many of them are trying new ways of raising money.

  2. Having experienced being on both sides of the fence in the customer-salesman tandem, I definitely agree with the age-old principle of the customer always being right, although sometimes I prefer we could forget about it for a while.

    As for Brian and Lis, I guess Lis must have struck a tender chord in Brian to warrant such reaction from him. Either that or Brian’s just being Brian. And the way things are going, I think it’s Lis now who should be accusing Brian of libel.
    .-= James Moralde´s last blog ..I Want A Bloom Box At Home =-.

  3. Oh dear. That’s not how you handle criticism at all… I can only assume he got irrationally angry/hurt over the word ‘scam’, but even there he wouldn’t listen to the other people asking that he calm down and explain with a view to solving. Badly handled, to say the least.

    I would say that not all ‘big name’ bloggers and internet people are like that; I’ve met a few that are really nice people, courteous, and willing to help. I’ve met others that are a little up themselves but otherwise ok. I don’t think he’s a bad person, he just doesn’t know how to handle certain situations.
    .-= Heather´s last blog ..Video Tutorial: Glow Maps =-.

    1. Luckily they’re not all like that otherwise we wouldn’t have to work so hard at being noticed. :lol_ee:
      .-= Sire´s last blog ..Kissing 101 – Women Want a Man Who Knows How to Make Their Toes Curl =-.

      1. This is true lol, then we’d have a whole different set of problems :tongue1_tb:
        .-= Heather´s last blog ..Three Sites that Play with Colour =-.

  4. In a medium like the internet, to respond in such a way is

    I bought ScribeSEO and I like it as it is teaching me ways to become better at writing more SEO optimised content. But to react like that, on the internet of all places, speaks volumes about his ability to read a whole message and not just react to a word in the headline. I understand that he may be concerned with the linking of his product to the word scam but his reaction was overblown.

    I hope he was having a bad day.

    .-= Adrian Swinscoe´s last blog ..Increase Your Profits by “Pruning” Your Business =-.

    1. Hey Adrian, welcome to Wassupblog. I’m pretty sure this is your first comment here. :ponder_tb:

      Anyway, perhaps this is the first time he’s come up against this sort of thing. If it is I hope he’s picked up a few pointers on how not to react. One should never lose their cool in a public place, and what is more public than the Internet.

      It would have been a lot better if he had tried to resolve it offline. Perhaps by helping Lis out with the plugin and then by asking nicely if she would change the meta tag.
      .-= Sire´s last blog ..My First Squidoo Lens & About Bloody Time Too =-.

  5. Bad reviews are just that. Bad reviews.
    No one makes or sells a product that everyone finds useful.
    As such I don’t get his response to criticism of his product.

  6. Punk is a bit schoolyard, eh Mitch? ;)

    I will say, WOW, very surprising from Brian. I haven’t read much from him, but know him as a pretty straight up guy…I would even expect some sort of retraction from him in the coming days.

    I did buy the plugin service from many good reviews, and not from SEO experts. I had a few order issues which he handled personally through constant email communication.

    This is what leads me to believe he was having a REALLY off day; from recent experience, he knows how to treat customers right.
    .-= Dennis Edell´s last blog ..DEDC Updates – What the (Near) Future Holds for You and I! =-.

    1. Off day or not Dennis he over reacted. Perhaps he knows how to treat a nice customer, he sure does not know how to treat a negative customer, and that customer has just as much right to be treated with respect as any other.
      .-= Sire´s last blog ..The Women Behind Sire, Art, Sport, Drowning And Other Things =-.

      1. Wow, OK, speaking of over-reacting. lol

        He over reacted big time; never said he didn’t.

        ALL customers good or bad should be treated with respect, I’m not disputing that.

        My point; as far as we know, unless you know otherwise, this is ONE incident, which again leads to a really off day.
        .-= Dennis Edell´s last blog ..$100 – 10 Winners – Comment Contest! ‘Till Months End… =-.

    2. Twitter:
      Dennis, there’s some things that never go away, and there are still a lot of punks in this world that needs to be smacked down.

      You know, as a big guy (which you are also), we could probably get away with doing it more often in person to people. I’ve never done it, having made a conscious decision that I would never try to intimidate anyone unless I needed to, which has been rare thank goodness. I also have never yelled at anyone, other than in sports, and don’t believe anyone ever deserves to be treated badly unless they really bring it upon themselves.

      So, punk fits nicely for me; one of my favorite words, matter of fact. :twisted_wp:
      .-= Mitch´s last blog ..Customer Service / MS Excel Seminar & Webinar; Sticky Post =-.

      1. Mitch,

        I never try to intimidate anyone, either. It just happens. ;) I read the exchange; I don’t know Lis and I don’t know Brian, but Lis is the customer, Brian’s the seller, and Brian lost his cool and definitely came across as a bully. I have no use for bullies.

        I didn’t see any libel in Lis’s post or her surprisingly pleasant replies to Brian. If anything damaged his reputation or his business it was his own words in the comments section.

        .-= Holly Jahangiri´s last blog ..My Books Won Awards, and My Publisher Threw Things at Me!? =-.

        1. What is really surprising Holly is the fact that he just didn’t see it. The more comments he left the more he ruined his reputation.

        2. Twitter:
          I agree with you, Holly. Way over the top, and it was like he tried to intimidate her. That’s why I called him a punk; would he dare have stepped to someone like that in person?
          .-= Mitch´s last blog ..Solid State Drives – The Way Of The Future? =-.

      2. I’ve noticed. lol

        I only abuse bullies. i think that’s fair.
        .-= Dennis Edell @ Direct Sales Marketing´s last blog ..The Official DEDC Comment Policy =-.

  7. I think you say it best here:

    As a person who has previously had no knowledge of Brian, my judgment of his character can only be made from the way he carried himself while commenting on Lis’s post.

    I too have not had an interaction with Brian, but I have with Lis and greatly respect her. Watching his reaction to the whole situation has placed a sour taste in my mouth that will not easily be forgotten. His response amazed me in how unflattering it was. It is easy to take something to heart that another person says about something he probably spent a great deal of time on. But instead of addressing issues head on he let emotion rule the day and now people are talking about his response.

    Always best to let the smoke clear before you launch another volley. Most the time you’ll see how your initial reaction was not the best foot to put forward. Thanks for the post. Lissie is great isn’t she?
    .-= The Real Josh´s last blog ..Do you need no fluff social media consulting and Internet Marketing advice? =-.

    1. Lissie sure is great and I also was pretty upset by the way he treated her, even going so low as to call her names. Certainly not the way a gentleman would act when dealing with a lady.
      .-= Sire´s last blog ..Quick Update On People Search Money Opportunity =-.

      1. Sire,

        It’s nice to know there are still gentlemen in the world. ;)

        .-= Holly Jahangiri´s last blog ..My Books Won Awards, and My Publisher Threw Things at Me!? =-.

        1. Thanks Holly, it’s not like Lis needed my help, I just though this post would benefit others out there if they ever had to face the same situation.

          1. Interesting you should put it that way. It occurs to me that what’s nice about it is that (a) you know she didn’t NEED the help, and (b) you stepped up in support of her, regardless. :) A lady doesn’t have to need you to appreciate you.
            .-= Holly Jahangiri´s last blog ..My Books Won Awards, and My Publisher Threw Things at Me!? =-.

            1. :blush_tb:

  8. What an ass! Me thinks this Brian guy needs to learn to accept a little criticism. I’m with you in that he needs to explain how the program/plug-in/whathaveyou works if he wants to keep a potential customer. And that bit about canceling the Third Tribe membership, what is up with that?! I would never do business with him, even if he did come up with something useful. I mean, if I had an issue would he just jump all over me and tell me I’m an idiot? Oh, yeah, he would! :wallbash_tb:
    .-= Anne´s last blog ..Learning to Limerick =-.

    1. I’m pretty sure I read on one of Lis’s post that they actually did cancel her Third Tribe membership. Looks like Brian threw his weight around some and got her canned. Doesn’t say all that much for the group really. You can stay a member but only if you tow the line and don’t argue or disagree with your superiors.

      Weird really considering all this took place outside the forum.
      .-= Sire´s last blog ..Quick Update On People Search Money Opportunity =-.

  9. I think Brian Clark is a wind bag with no true business or customer service skills. IMO, if he wasn’t a lucky blogger, he’d be fit to clean trash in gas station restrooms. That is what he has shown me.
    .-= Allyn´s last blog ..How To Get Links By Darren Rowse And I Agree! =-.

    1. Al, what can I say. Those comments of his may well have revealed the true character of the man. I certainly wouldn’t deal with him anymore after seeing how he reacted towards someone’s critique of his product.
      .-= Sire´s last blog ..Membership Drive For Where Bloggers Meet =-.

  10. Twitter:
    Not wanting to spend too much time on something that doesn’t concern me, I have no choice other than to make up my mind based on what you write and what Tom commented above – and based on that, I’d say Brian Clark doesn’t look too good in my eyes right now :)

    I understand Brian though, if he’s having a bad day and then somebody comes a long mentioning “scam” in the same sentence as his plugin, everybody could snap. But it’s important to keep a cool head and not comment until you’ve had time to cool down and/or think it through.

    Regarding the meta description – I would probably do that too. In fact, I have a post planned where I intend to use the word “scam” because that’s what people might be searching for and I want to tell them whether or not the site is a scam. How can I do that, without mentioning the word “scam”? :)
    .-= Klaus @ TechPatio´s last blog ..Gmail Tip: Trick Gmail Into Checking Your POP3 Accounts Often =-.

    1. Most bloggers would use the ‘scam’ term as that’s what people would search for. I’ve done it heaps of time myself before joining an affiliate I’m not sure of. The thing is that at the end of the lost Lis did state it wasn’t a scam. And he he still loses his cool. :nono_tb:
      .-= Sire´s last blog ..Where Do You Stand On Climate Change =-.

  11. Support the defence. Yeah — in my opinion, blogging is about opinion writing so we should able to speak up our opinion freely — including when write a product review.
    .-= Dana @ Blogging Update´s last blog ..How To Uninstall WordPress Blog Manually =-.

    1. For sure Dana. Imagine the crap on the Net if we were not allowed to write our honest opinion of a product or service when doing a review.
      .-= Sire´s last blog ..Membership Drive For Where Bloggers Meet =-.

  12. Well, of course I have to chime in, but I will be brief because I plan to write about it as well and I don’t want to hijack your comments :-)

    Brian showed his ass, I have been reading his stuff for 2 years and never saw this side of him. Was out of line!
    .-= Keith´s last blog ..8 Main Factors that Affect Search Engine Rankings =-.

  13. What’s the saying? When life hands you lemons make lemonade. Well he took the lemons and made lemon-grenades! He had a chance to not only show the benefits of his product but the excellence of the product’s customer support, but didn’t. And now for some it’s too late, even if it was just an off day.
    .-= Aaron´s last blog ..The Views and Opinions Expressed… =-.

  14. Twitter:
    He sounds like a punk to me, Sire, although I could easily understand his being upset at seeing something like that initially. I think most of us would be upset up front, but it’s not like she attacked him personally, it’s not like she said it was a scam (actually, her title seems to be a common theme of lots of posts we see), and his reaction was way out of bounds.

    That, plus I have no idea who he is or any of the other people he mentioned. I wouldn’t bother with his stuff anymore, or ever if I had bothered to begin with.
    .-= Mitch´s last blog ..Commentary On A Comments Post =-.

      1. Twitter:
        See now, I’ve never heard of Third Tribe either, so that means nothing to me. Still, it was freaky what he did; messes up credibility at this juncture.
        .-= Mitch´s last blog ..A Friday Great Dog Story =-.

  15. Thanks for the review of the review Sire = I hadn’t realised your background in customer service – I can certainly see how you’d get a lot of complaints from people unable to connect their components together – and its not getting any easier.

    I’m glad the point that I didn’t attack Brian came out – I always try to separate the man from the product – although I do usually use the nsame’s associated with a product because they are obviously often searched for terms – the point is the product not the person behind it.

    1. Hey Lis. I was pretty upset at the way he treated you. I wasn’t originally going to write this post but it was chewing away at my guts the whole day at work and I just had to let it out.

      The guy really was an ass. I saw your post as a personal review of a product you bought. He could have addressed the issues you raised but instead he berated you, resorted to name calling and then ended it all buy threatening you. And to think he did it all in public too. Not exactly what you would expect from someone in his position.
      .-= Sire´s last blog ..Release The Child In You And Become A Better Blogger =-.

  16. I understand Brian though, if he’s having a bad day and then somebody comes a long mentioning “scam” in the same sentence as his plugin, everybody could snap. But it’s important to keep a cool head and not comment until you’ve had time to cool down and/or think it through.

    good advice!
    .-= joe´s last blog ..In Defence Of A Bloggers Right To Review A Product =-.

    1. Perhaps if someone called it a scam but Lis didn’t, she merely asked the question in the meta tags, and then at the end of the post said that it wasn’t a scam at all but that it had several short comings.
      .-= Sire´s last blog ..Membership Drive For Where Bloggers Meet =-.

  17. Twitter:
    The product sounds like a pretty cool tool but it’s priced like a very expensive membership site yet it’s simply a WP plugin. That fact in it’s self was enough to keep me from buying it but after hearing this story I wouldn’t buy it if it was a dollar. I have had my share of dealings with guys like that and it’s better to just avoid the trouble by not making the purchase.
    .-= Brian D. Hawkins´s last blog ..The Five Hour Blog Post =-.

    1. You’re not wrong there Brian. I nearly fell over backwards when I saw the price, and I’m not sure but I think that’s the introductory price, so it may actually go up. Ain’t know way I’m going to spend that sort of money on a plugin.

  18. Wow, just went over and read that whole post, and I gotta say I agree with you Sire, Brian is really acting like a child over there, and throwing a completely childish fit instead of behaving like a professional who has put out a product and has a customer that has valid concerns.

    Shame, how many noobs will waste soooooooooo much cash on a something, as Lis, points is easily available for free, and something you can do yourself, Google is quite capable of discerning what your post is about, as long as you write about what your post is about,

    The whole thing is really laughable, but, not surprising, tsk tsk, more fun with a social A-list blogger, phhhhhhhhh!
    .-= JR @ Internet Marketing´s last blog ..Make Money Online for Free: How-To Build Money Sites Quickly With WordPress =-.

    1. Hey JR, this isn’t the first time I’ve seen an A Lister show his arrogance, but it’s certainly the first time I’ve seen one take it to this level. A least he can say he’s at the top of heap for foolishness.

      1. You are so right, arrogance and a real nasty side, that does little to make him credible, and he definitely gets the prize for foolishness.
        .-= JR @ Internet Marketing´s last blog ..Make Money Online for Free: How-To Build Money Sites Quickly With WordPress =-.

  19. Hey Sire, I was just over to check out Lis’s blog I read post and comments and left a comment with your link here because it seems to me that the issue isn’t the review, the issue is how the review was addressed. Not sure if this is the new and effective way gain creditability and assure your customers they have made the right decision purchasing a solid product or what. But it didn’t work for me.

    I tend to kind of sway in the way Zappos has conducted their customer service. Example being (This story I got from an employee) There was a woman who ordered shoes for her wedding, she was assured that Zappos would have her shoes to her before the wedding. Being an affiliate of sorts the manufacturer didn’t get the product to them in time to ship and the woman had to go down the isle on her wedding day barefoot. In retribution Zappos insisted on paying for the whole wedding. That is making sure your customers are happy! Possibly a little extreme but don’t you think for a minute they didn’t make up the output to correct the issue didn’t pay off many times over.

    I agree with you Sire right, wrong, or indifferent, the customer is always the focus to make happy. I don’t like useing “the customer is always right” we well know better than that.
    .-= Brad West´s last blog ..Trying to Figure Out Google Buzz =-.

    1. Hey Brad, how’s it going mate. I only used that term because I felt it was one that most people are familiar with. The thing to remember though is regardless whether the customer is right or wrong, it’s important that their needs are met.

      1. I totally understand what you were saying. One must understand though that they must be always aware of how they say what. I guess the point is there are allot of things that we think and say that subconsciously undermine our path in life. If you are saying “the customers always right”? Are you telling yourself subconsciously that you are wrong and not even realizing it?

        It’s not that I’m always correcting you, really! The reason I make mention of things like this I see is because I give a crap!
        Allot of times I just over look things that I see that are simular to this. I guess I just must like the people on this Blog. Not being critical just enlightening a little big. Little words do big things!
        .-= Brad West@Nubber Duckie´s last blog ..aliens can’t read mah mind =-.

  20. First off, I’m not defending his reaction to her post as being right or wrong. I’ve never used the product, but I have read good reviews about it, even from people who are not benefiting from affiliate links or what not. Personally, I think it’s way out of my budget, and I can do most of that analysis on my own without a tool, even if it will take longer than I would like.

    But although her post title or content doesn’t specifically say she thinks it is a scam, what he is reacting to is the fact that the post meta does. It says “Scribe SEO is a monthly subscription service which claims to teach you how to improve your on-page SEO. I call it a scam in this review.”

    So when search engines pick up that post, it will state that she calls Scribe SEO a scam in the description. Google “review of scribe seo” or “scribe seo scam” and it is the first result. The result doesn’t say is it a scam, but specifically says “I call it a scam in this review.”
    .-= Kristi@Blogging Tips´s last blog ..Valuable Commenters vs. Comment Spammers =-.

    1. I didn’t look at the page source to see that Kristi, but even so he could have tackled the situation a whole lot better than abusing a fellow blogger on her own blog. I’m pretty sure that’s what the contact page is for, and I reckon Lis would have made that change had he asked her nicely.

      Also, the meta tag is just for the search engines. Most people, I know I do, will usually search for a product asking if it’s a scam. In this situation it could take them them to Lis’s post, where she states it isn’t a scam.

      One must remember that Meta is targeted at the search engines, a mindless mob of scripts, and the post is targeted at people.

      1. Like I said, totally not defending his reaction. But the meta description is used on more than just search engine results – it also gets used on some bookmarking sites as the description of the page. Just sayin…

        I think it’s mostly a personal thing for me… I haven’t been too much into the create controversy to get links. I wouldn’t say something like that unless I really meant it, whether it was for people or just for search engines. It would be like me saying “So and so is a liar” in my post description, then my post saying “just kidding” just to get the attention.

        BTW, is that your real picture? Nice! :)
        .-= Kristi @ Blogging Tips´s last blog ..Valuable Commenters vs. Comment Spammers =-.

        1. Yeah, that’s me Kristi, reckon I need to take another photo though as that one is a little dark. May even lose the sunnys and show people the color of my eyes.

          I see your point though Kristi, and it’s not just because you said I was one heck of a good looking blogger :innocent1_tb: :wink_ee:
          .-= Sire´s last blog ..The Adelaide Arcade A Great Place To Shop =-.

          1. Well, this is a step in the right direction, photo wise. Glad to see the real you!
            .-= Kristi@Blogging Tips´s last blog ..How Google Handles Duplicate Content =-.

  21. I have been away from blog land, so I have not read all that’s gone on and I don’t know Brian personally outside of reading his blog from time to time, but I’m surprised to read that Brian did not reply more professionally.
    .-= Rose´s last blog ..Easter Toy Gift Ideas =-.

  22. Grannie was right — you catch more flies with sugar ‘n you do with vineagar. Sounds like Brian could’ve used Lissie’s comment section to pile some charm on and draw in a whole lot more flies, than scare them off as he probably did.

    Thanks for bringing this whole exchange to my attention! I was considering Scribe, but now I am not going to rush into it as fast, quite a bit more research to do on my end, it seems.
    .-= Jannie Funster´s last blog ..Why Subscribe To My Blog? =-.

    1. Hey Jannie, your Gran was a smart woman, and it’s my duty to let others know what goes on around them. :innocent1_tb:

  23. You’d think. In no way defending his actions, but I’ll admit in the past I have responded unprofessionally when I felt I was being attacked. Perhaps this is one of those cases. It of course does dismiss the behavior.
    .-= Rose´s last blog ..Easter Toy Gift Ideas =-.

    1. No it doesn’t dismiss his actions Rose, and I also don’t see it as a personal attack. Heck if I developed a product and someone said it sucked I would try and work out why they weren’t impressed. I certainly wouldn’t call them a fool for a bad review.

  24. Sire, nice post on the review of Brian’s comments on Lis’s review of Scribe SEO. As you may have noticed in the comments this is not the first time Lis and Brian Clark have gone around. These so called A-Listers think they are above reproach. These old timers have thought that they were untouchable in there little club. Well they have never met Lis. She does such a sweet job at needling these people. They have scammed enough money off of newbies. Myself included!

    The new breed of internet marketers are sick of these old time scammers and are finally calling them out. If they cannot handle the new breed of honest reviews then they had better call it a day. They have had it easy for far too long. It is time they be held accountable.
    .-= Denise @ How to Make Money Online at Home´s last blog ..Blogger Illustrated: Internet Marketing Defined =-.

    1. Denise I don’t think it’s fair to paint the whole lot of them with the same brush, but having said that I reckon it may be a good idea for some of those socializing with Brian to distance themselves. Perhaps they kicked out the wrong Third Tribe member.
      .-= Sire´s last blog ..The Adelaide Arcade A Great Place To Shop =-.

  25. Sup Sire :) Nice work on the post and seems like you to defend a lady and a blogger.I can have an opinion and if I think 3rd Tribe and I heard SEO SCRIBE is a scam before even coming here then that’s my opinion,I would love for that GOOF to sue me, matter fact I’m in the same SAD ASS STATE of Texas like he is which should make it much easier.
    The point is these guys built up trust over the years much like we are all trying to do now but when our time comes I doubt we will F*CK over the same people that got us here.
    I had my run in’s with the other member of the HOLY Trinity Mr Brogan and PIMP smacked him in a post and will be in Austin this week @ #SXSW and I don’t respect any of these CLOWNS.Also META’s are useless so there goes that SEO knowledge.I will write whatever I want on my blog and if someone wants to sue me COOL :)
    These jerks get away with it just like the US government because PEOPLE ARE scared to say something.Wake up people
    NOW I will go see the mess.
    Also I always like to think I have a good sense about what people are really about SEEING this only proves my accuracy,money isn’t everything.Nice work man Peace
    .-= John Sullivan@SEO Scribe is a SCAM´s last blog ..What was your Best day Blogging ? =-.

    1. Wow John, I can see this post really struck a chord with you. Honestly, and bad as this and some of those other clowns act I still feel it’s not fair to say that they’re all a bunch of rip off merchants. I think it’s better we deal with each case as we come across it. That would be the fair way to go about things.

      Thanks so much for sharing how you feel.
      .-= Sire´s last blog ..Membership Drive For Where Bloggers Meet =-.

  26. It’s simple. The survival of ANY business comes down to PR like you said. Word of mouth has always been important, but it’s even more important now. If I don’t trust a business I will not work with them. If they have bad ethics, I will not buy from them. Instead I will give them free negative publicity.
    .-= Anthony @ Innovatively Simple´s last blog ..Support Small Businesses =-.

    1. Yep, and I’m sure a lot of people would do exactly the same as you by not supporting them and by spreading the negative publicity. I thinks that Brian’s actions have given him his fair share of bad publicity.
      .-= Sire´s last blog ..Promoting MyDomain Brand Me Contest. =-.

  27. I’m not siding with anyone really but I think Brian had his reasons. He felt like he was being attacked and so he responded. That’s human nature. I would like to say I would do something differently but truth be told I really doubt it.

    1. His reasons were erroneous as he wasn’t being attacked at all. Someone was merely being honest about what they thought about his product and he should be man enough to accept that.

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