This post is more than just a IMSC PingFresh review, it is also a review of the customer service of the people behind what I thought would be a remarkable plugin. But first, let’s tackle the IMSC PingFresh Review!
IMSC PingFresh Review
The IMSC PingFresh plugin is supposed to a “Viral Traffic Booster Explodes Profits, Skyrockets Rankings, Accelerates Social Signals…..All On 100% Autopilot.” That’s the claim. After a whole lot more hype it claims “This Easy-to-use plugin Can Open Up the Traffic Floodgates, Boosting Your Traffic by 538% or more” Or more? Does this mean that a 538% traffic increase was the least you could expect?
Anyway, the following is an image of Sean Donahoe, the man behind the plugin, his claim and what I found to be the reality. Something I put together with help from the Logo Creator.
So, now that I have that out of the way I should get the MSC PingFresh review part of the post. The problem is I could never get the damn thing to work. It kept coming up with the following BS.
The 45 day limit was something they recommended in the setting and what I foolishly went for. So I waited patiently for the 45 day to go by so that I could give it another whirl. Nope, still got the same message. Contacted support, which is where the support part of this post comes in, only to be told ”
Please don’t worry it is only display issue. Actually the contents are aging. It will be fixed in latest build.”
I’m a patient bloke so I waited for the next build only to find it still didn’t work. Every time I ran it I would get the same message with an updated date, which happened to be the date I ran it. At this rate it would never work. A bit more interaction with support until I got the following response.
Please provide us with WP-Admin and FTP access so we can attempt to determine the issue. Please note that you should backup your site and account prior to our access and once done please change the passwords. You must also type “I Accept Your Terms” in your reply to accept the disclaimer below.
Disclaimer: In providing us with direct access to your account you automatically hold ADD Marketing Group free and harmless from any liable for any direct, indirect, special, incidental, punitive or other consequential damages arising directly or indirectly from our accessing your account.
All the best!
WTF! I’ve given other plugin developers access to my blogs so they can fix issues with their plugins but never had to deal with this sort of crap. I can tell you it didn’t instill any confidence in me whatsoever. Nope, if anything it had the exact opposite effect. I figured for them to come up with that sort of waiver meant they probably destroyed a few blogs along the way and there was no way I would subject this blog to that sort of risk. So I asked for a refund.
At first they said no because it was over the 30 day limit. I explained yes but that was only because of their recommended setting of 45 days before re-pinging. I then told them about how I was waiting for the rebuild. Then some guy called John said they were going to refund it but were having issues with PayPal. And then I got an email from some sheila called Sheila, yep that was actually her name, saying that they were not going to honor the refund, to which I replied that was fine because it gave me fodder for a post I was writing.
So as far as their customer support goes it sucks. A week or so ago I wrote a post about the importance of customer service, something that is very important to me. If I was handling the situation I would have refunded the measly $27 which would have cemented a good customer relationship. They decided not, a shame because I love the other plugin I bought from them. Now, because of their poor customer service I will be removing all links to their products on all of my sites and they now have another unhappy customer post to deal with.
One last thing about the IMSC PingFresh review portion of this post. Although the auto feature of the plugin never worked I did manually ping certain posts using their PingFresh Live feature, to see if I would get the dramatic increase they promised. I waited a few days for any results only to find no improvement whatsoever. Should you buy this plugin, I would say definitely no. Your money would be best suited elsewhere.
Oh well, on the upside at least unsubscribing from Sean Donahoe’s list which will dramatically reduce the amount of spam I’ve been getting. One last thing, at least I wasn’t the only person having problems, as can be seen from this post on the Warrior Forum.