Training The Importance Of Good Training
Training Is Important
I was at work yesterday and I was having as good a time as you can have when you’re at work. Until the boss came up to me and asked me to go on checkout. I told him I wasn’t comfortable doing that as I hadn’t received enough training. Typical bloody boss wouldn’t listen to me and made me go on anyway. Said he would be right there with me to help me out.
Wouldn’t you know it, as soon as I got on the wanker left me there. Needless to say things went downhill from there. The customer didn’t want some stuff and I didn’t know how to remove them from the total. Then the credit card wouldn’t take and I didn’t know what to do. I hate not knowing what to do and looking inept in front of others. I did the only thing I could do in that situation and I blamed it on the company for not training me properly so I could provide her with the good service she deserved.
After logging off the boss saw me and asked me how it went. I told him it was crap and if he ever put me through that again I’d be looking for another job. I used to work for this company many years ago and in those days their training was exceptional. Not so these days.
In my last business I always made sure that all staff had the proper training before letting them loose on the customers. How could I not when doing otherwise could harm my business.
Unfortunately they seem to get away with it because their customers seem to be more forgiving these days. At least the customer I was dealing with was, but then flustered as I was I was able to turn on my charm. Not everyone is that lucky.
So, tell me, what do you think of being served by someone who hasn’t the right training? If you were running a business would you put your paying customers through that by not training your employees properly?
Tagged with: customer experience • proper training • training
Filed under: opinion
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