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Training The Importance Of Good Training

Training Is Important

I was at work yesterday and I was having as good a time as you can have when you’re at work. Until the boss came up to me and asked me to go on checkout. I told him I wasn’t comfortable doing that as I hadn’t received enough training. Typical bloody boss wouldn’t listen to me and made me go on anyway. Said he would be right there with me to help me out.

Wouldn’t you know it, as soon as I got on the wanker left me there. Needless to say things went downhill from there. The customer didn’t want some stuff and I didn’t know how to remove them from the total. Then the credit card wouldn’t take and I didn’t know what to do. I hate not knowing what to do and looking inept in front of others. I did the only thing I could do in that situation and I blamed it on the company for not training me properly so I could provide her with the good service she deserved.

After logging off the boss saw me and asked me how it went. I told him it was crap and if he ever put me through that again I’d be looking for another job. I used to work for this company many years ago and in those days their training was exceptional. Not so these days.

In my last business I always made sure that all staff had the proper training before letting them loose on the customers. How could I not when doing otherwise could harm my business.

training is important

Unfortunately they seem to get away with it because their customers seem to be more forgiving these days. At least the customer I was dealing with was, but then flustered as I was I was able to turn on my charm. Not everyone is that lucky.  :tongue_laugh_ee:  

So, tell me, what do you think of being served by someone who hasn’t the right training? If you were running a business would you put your paying customers through that by not training your employees properly?

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Peter Pelliccia

I'm an Aussie blogger who loves to blog and share everything that I've learned on my blogging journey, including blogging tips and ways to blog for money. I am also trying to make my way on YouTube. You can follow my progress by subscribing to My Bonzer Channel.

This Post Has 18 Comments

  1. I think training is of utmost importance whether its buying of goods or selling. I remember I left 2 of my starting jobs since I was a fresher and didn’t have proper training due to which I face all kinds of chaos in handling customers and on the other side customer felt I had no proper knowledge and were just not convinced by my answers.
    Prerna recently posted… Review – Online Shopping ExperienceMy Profile

    1. Twitter:
      You are so right, having the right training is important. It’s important for so many reasons and not just for customer service. Amongst other things it also affects productivity as well as having safety issues.
      Peter recently posted…What Makes A Woman Happy Friday Funnies #114My Profile

  2. Twitter:
    Nice post

    Training is very important for every employee especially if he is a fresher. Letting that person work would be equal to risk your company’s name. Though it gives him the current and exact market condition if every thing went correctly.

    It is completely not recommended to move your employee before your customer without training as there will be risk of loosing a customer or a mark will be made on your company’s service. So training is very important even if the candidate is brilliant theoretical. As real time environment of industry would be very different from the ones in books or classes.

    Thank you for sharing.
    Sagar recently posted…70 Great Jobs that you can do while Traveling Around the WorldMy Profile

  3. Sadly I have been noticing this more and more over last years. The recession have actually benefitted supermarkets, yet they feel ok to not invest into training. One of my first jobs was admin in a supermarket, and our training was to go to maximum effort to be able to help the customer, but that chain later got acquired and that was the end of it.

    Maybe supermarkets unlike other companies, don’t care because people choose them based on convenience (and proximity) not customer service?

    1. Twitter:
      Hi George, sometimes customers choose a supermarket because if its proximity but most of the time they’re willing to drive because they believe they can save money.

      I’m sure there is only so much bad service a customer is willing to endure. Once they have reached their limit they’re bound to go elsewhere.
      Peter recently posted…Irish Millionaire & Chopper Friday Funnies #113My Profile

  4. I think your statement is a bit general. It’s not training as such that is the issue. Rather anyone “who one reports to” (“the” boss relative to oneself) has to make sure that the people he puts into a certain place have the wherewithal to do the job right. Now there are costs to consider too. If an average employee has, say, a lifetime of seven years with any given company, training him/her for six of these is probably not cost effective. Now there are two ways out of this dilemma: a) hire only fully-qualified people up front (= save on training, get them to work right away, but expect to pay a higher salary too right away) or b) give them the right training including tools for self-study, mentors or whatever it takes. This has cost consequences too. In the end, if you have stuff to teach that you can’t expect any outsider to bring to the company because it’s proprietary, you have to take the time to teach. On the other hand then, you need to make sure people stay long enough to amortize that investment. Starbucks I’ve been told are very good at both and can literally pick up someone out of the gutter and make them a brilliant barista, the person willing.

    1. Twitter:
      Man, if you have to train someone for six years to learn the job then you probably don’t have the right person for the job. That is of course unless you take on an apprentice. If that’s the case you normally are not paying them the full rate thereby benefitting both the employer and the employee.

      In my situation they’re throwing me into a job with just two minutes training. A job where they normally would give someone 4-5 days training.
      Peter recently posted…Lotto AffiliateMy Profile

  5. Hi Peter,

    Training is essential and important, no matter what field is. It might be athletics, blogging or marketing.

    You just need to get train, know the ABC of the trade, then think ahead!


  6. There’s nothing more important than having your staff trained as much as possible. In my main industry, that could mean the difference of millions of dollars and hospitals shutting down, not to mention the PR failures.

    I would never put anyone out in the public without proper training; that’s just waiting for failure to occur. Course, what you did… brave man; then again, you don’t really need the money. lol
    Mitch Mitchell recently posted…Can Motivation Be Over The Top?My Profile

    1. Twitter:
      Actually, I sort of do need the money. I’ve no where near enough to retire. I also wouldn’t leave until I had another job lined up.

      I’m sure training is your industry is so much more important than mine. Like I said they seem to get away with murder.
      Peter recently posted…Boobs Blonde Boobs And More Boobs Friday Funnies #112My Profile

      1. Twitter:
        Ah, I thought you made out well when you and your brother sold your business; that’s what I get for making assumptions.

        Yeah, in all facets of health care, including maintenance and housekeeping, training is crucial because violations are expensive.
        Mitch Mitchell recently posted…7 Blogging Beliefs You Interpreted WronglyMy Profile

        1. Twitter:
          If only. After working the business for over 20 years we actually received less than half of what we paid for it. If we had waited another couple of years we would have walked away with nothing.
          Peter recently posted…StumbleUpon My Social Media Of ChoiceMy Profile

  7. You feel like an idiot if you were thrown in front of customers without a proper training. They will think that you are a simpleton who has no interest in learning your work. They won’t know that you haven’t been trained properly. They should at least give you a beginner badge.

    1. Twitter:
      I know I did, that’s why I told the boss I would leave before going through that again.
      Peter recently posted…Lotto AffiliateMy Profile

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